AlgoMe support

AlgoMe reads the official data export that Instagram gives you and builds a report on your device. Most questions are about getting that export in the right format, so start here.

Requesting your export

In the Instagram app: Profile → menu → Accounts Centre → Your information and permissions → Export your information → Create export. Choose Export to device and All available information.

Two settings matter:

• Format must be JSON. An HTML export cannot be read — it contains the same facts wrapped in web pages instead of data.
• Media quality: Low. Your photos and videos are never read, and this makes the download far smaller and quicker to open.

Meta says the export can take up to 30 days, though in practice it is usually minutes to a few hours. The download link stays valid for four days.

Common problems

• “This export is in HTML format.” Request a new export and choose JSON.
• “This export has no activity files.” When creating the export, choose All available information rather than a single category.
• “No Reels were found.” Your export may cover a period when you were not using Reels, or the activity files were excluded from it.
• Opening the file is slow. Large exports take a moment to copy before they can be read. Re-exporting at media quality: Low makes a large difference.
• Some Reels are uncategorised. Topics are worked out from hashtags, the creator's handle and caption wording. Accounts that post without any of those cannot be classified, and the report says so rather than guessing.